Help & Contacts

Shipping & Delivery
We aim to deliver all orders within 24 business hours. You will receive a tracking number for your order within 24 hours from the moment it ships. These emails are sent automatically, if you do not receive notification please check your spam folder before contacting Urban Jungle. Orders placed over the weekend or on holidays will be shipped the following business day. Orders may be delayed by factors outside of our control. Urban Jungle is not responsible for any delays and/or damage caused in-transit by the postal service, courier, or customs agencies. Domestic orders (Italy) will be delivered by TNT within 2/3 working days. International orders will be delivered by DHL Standard and delivery times vary depending on the location but usually no more than 5/7 working days. 
Festive Season Delivery : If you’d like to receive your items ahead of the holidays, please place your order before 19th December before 15:00. Any order after that date will be delivered on the 27th or 28th December. 
Returns & Replacements
You are welcome to return any clothing, footwear, and accessories ordered within 14 days of delivery for exchange or refund as long as the item is unworn and in new condition, with all tags and/or packaging attached. Footwear must be returned in the original packaging.All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery.Payment & Pricing
Payment & Pricing
We accept payment by Visa, Mastercard, American Express, and PayPal. Occasionally, we may require additional information to verify your identity. In this case we will contact you by email or by telephone. We reserve the right to cancel an order for any reason.While we work hard to keep prices displayed on urbanjunglestore.com accurate there may be errors from time to time. If there is an inaccuracy in order pricing, we will contact you via email before shipping to correct the error. We reserve the right to cancel an order for any reason, including price inaccuracies.
Contact Us
You can reach our online support team Monday through Friday between 9am and 6pm (UTC+1)
EMAIL
General Inquiries & Orders: [email protected]

Customer Support

Tel.: +39 081 18 65 80 69